Services Offered
Airport Transfers

San Juan Metro Area Transfers

Metropolitan area airport transfers will be $17.50 net per person, one way, daytime, in either direction. There is a $2.00 surcharge per person for transfers after 7:00 PM and before 7:00am. Since this is a group rate we do make a minimum charge of six passengers per transfer, but we will always combine your passengers arriving or departing on different flights in the same terminal at about the same time in order to lessen the impact of that minimum charge.

Transfer service features include: intelligent, English-speaking meet and greet by uniformed staff inside the baggage claim area; computer-generated signs, contracting the porters and paying the baggage tips for luggage handling, assistance to any passengers with missing luggage (we ensure that they are given a completed claim form before leaving the airport), and trucks for luggage without additional charge whenever the volume on a particular flight or flight grouping so warrants. We are pleased to meet any of your VIPs with signs bearing their names. The teams that we assign to your movement are assigned on a flight-by-flight basis, and they commence checking ETA's about two hours prior to each scheduled flight arrival time. Thus, if there is a delay, the team assigned will be fully aware well in advance, and equipment will be juggled as necessary. If a flight cancels, we automatically meet the protection flight provided by the airline. If a passenger no-shows on an existing flight, we are usually able to determine his or her specific protection flight and the passenger is automatically met on that flight. Assigned staff is there exclusively for your group, and will not be servicing other arriving passengers. Additionally, on departure day in addition to the dispatch staff at the hotel we have staff standing by curbside at the airport to assist your passengers with their luggage, we hire and pay the porters who carry the bags through the Department of Agriculture in-spection and on to the check-in counters, and on large group movements we arrange for special group check-in counters with the airlines, subject to their confirmation.

As an added service, we offer the convenience of a toll free line that your traveling passengers can call in the event they encounter a connection problem or flight cancellation. We will reschedule trans-fers so as to be able to accommodate any passengers who call this information in, should you so re-quest.

Additionally, we are always pleased to prepare your departure notices for you at no additional cost. You may wish to distribute these two days prior to scheduled departures.

Authorized clients can view current rate and availability information by accessing their online accounts.