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Airport Transfers

Airport Security

The San Juan airport, officially known as the Luis Muñoz Marin International airport, falls under the joint re-sponsibility of the Ports Authority of Puerto Rico and TSA, with FAA compliance required. Its airport code is SJU, and it’s located in San Juan, in the Isla Verde region.

Arrivals into San Juan
Arrivals come into the second floor gate areas. Passengers walk down to the baggage claim areas on the first level, divided by airline. The gate area is a secure area, and only airport personnel have access to that sec-tion. We have been informed by TSA that no one is permitted to gate meet any arriving passengers, even if they have gate access. Heavy fines will apply.

The baggage claim area is also a secure area, however several DMC’s, including ourselves, do have the nec-essary permits to enter and meet your passengers in the bag claim area. Visiting travel staff are not officially allowed to enter, though depending on how lax security is at the time of group arrival, we can upon occasion obtain permission.

Please note that Terminal C is currently under construction; that means that anyone on Delta, United Airlines, Northwest, Continental, Spirit, Jet Blue, or USAir (basically anyone not flying AA) must claim their bags in Ter-minal B baggage claim.

Vehicles cannot remain unattended at the airport at any time. Additionally, vehicles are not permitted to stand in front of the airline terminals for any length of time. A holding area has been designated for vehicles to standby until the participants are ready for their transfer, in which case we are allowed to pull the vehicle up for loading.

Departures out of San Juan
Passengers must arrive at the airport 1.5 hours prior to departure flight on weekdays, and 2.5 hours are rec-ommended on weekend mornings.

Prior to checking their luggage, any passenger flying to the continental United States needs to go through the US Department of Agriculture Inspection. This does not apply if you are flying internationally, and in some cases if you have come off of a cruise ship and been inspected by Customs, they will allow you to bypass this inspection.

There is no curbside baggage check in system in San Juan. Passengers must check in at the airport counters. Some airlines do have self-check in.

Groups are no longer allowed to check in for flights at hotels or at the cruise terminals. They must check in at the airport.

Miscellaneous
We are no longer allowed to expedite luggage. If someone leaves their bag or connects through San Juan and doesn’t have their luggage, the airline will not forward; they are not allowed to accept a bag without a passen-ger.
There is no longer any storage area for luggage at the airport.


This additional information located on the FAA website may be helpful:

You must have a picture I.D. such as a driver’s license, passport, or government-issued identification. Ensure that you make your reservation in the exact name that appears on the identification you plan on presenting at the airport. If your name has recently changed and the name on your ticket and your I.D. are different, bring documentation of the change (e.g., a marriage certificate or court order). If traveling with an e-ticket, you must produce a copy of your e-ticket receipt when you check-in.

The FAA also requires all non-U.S. citizens boarding international flights in the United States to show evidence of admission into the United States. Evidence of admission can consist of visas, I-94, parole letter, admission stamp, alien resident card, etc. “

GETTING TO THE GATE
To enter the secured area beyond the security screening checkpoint, you must show a valid picture I.D. and one of the following boarding documents indicating a flight departure for the current date:
1) A receipt for an electronic ticket;
2) An itinerary generated by an airline or travel agency confirming an electronic ticket;
3) A boarding pass; or
4) A paper ticket.
The FAA says receipts and itineraries MUST have ticket numbers on them.
If you do not have a boarding pass, ticket, e-ticket receipt or printed confirmation, an airline-issued boarding document must be obtained at the ticket counter prior to clearing security.

E-ticketed passengers with no receipt, agency or airline-issued itinerary must first go to the airport ticket counter to obtain a boarding pass. More information can be found on the following Web site at http://www.roadandtravel.com/airlines/airlinerules.htm#FAA

Passengers who do not have baggage to check and already have an approved boarding document, as outlined above, may proceed through the security checkpoint directly to the departure gate. Although no curbside or skycap check-in is permitted, wheelchair assistance from curbside will continue to be provided.

Provisions will be made for parents who need to meet unaccompanied minors, for disabled persons and per-sons with special needs who need to be accompanied by healthcare assistants or guardians and for medical personnel who need to respond to a medial emergency beyond the check point.

All passengers should check with their airline or airport, or visit the airline or airport web site for additional in-formation.

» Keep your identification handy, as you may be asked after entering the gate area to produce it for airport or airline personnel.
» LUGGAGE : Keep your luggage and carry-on bags with you at all times prior to arriving at the airport and while in the terminal. Unattended bags will likely be confiscated – and even destroyed – by airport security.
» The FAA has recommended that passengers be allowed one carry-on bag and either a purse or briefcase. Airlines have the option of following the FAA's recommendation. Check with your travel agent or airline for in-formation on carry-on luggage restrictions. Since you will likely encounter longer waits and more thorough in-spections at screening stations, ASTA recommends that you minimize your carry-on items so you can be proc-essed more quickly.
» Do not accept any packages or materials from strangers.
» Do not carry any sharp instruments (i.e., letter openers, knives, box cutters, scissors, etc,) in carry on lug-gage.
They will be confiscated at airport screening stations.
» If you see any suspicious activity or see unattended bags, contact airline or airport personnel immediately.
» Carry medications in your carry-on bags.
» Hold onto your baggage claim check. Individual airports may elect to provide more security in the baggage claim area.

Authorized clients can view current rate and availability information by accessing their online accounts.

 
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